Useful info
Village opening dates
20 April 2023 - 18 September 2023
Insurance
Online Check-in
The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!
If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.
If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.
Reception opening hours and check-in and check-out times
The reception is open every day between 08:00 and 22:00.
Check-in from 12:00 for the pitches, or from 16:30 onwards for the mobile homes.
Check-out by 12:00 for pitches, or by 10:00 for mobile homes.
Please note that with the check-out the use of services ends.
Any late check-out can be booked the day before departure at the reception and confirmed based on availability.
If you arrive outside of the opening hours, the night-watch staff will be there to check you in. You can also arrive in the morning and use the village services, after collecting your entrance PASS from the Welcome Point.
Tourist tax
The city tax is € 2,00 per person, per night, to be paid upon your arrival. For guests of the Hotel Mulinaccio the tourist tax is € 1.00 per person, per night.
Who are exempt from payment?
• Guests under 12 years
*information being updated*
Reception services
• Check-in and check-out
• Return of identification bracelet
• Car parking pass
• Customer care (including telephone)
• Linen and bathroom set rental (direct customers)
• Baby set rental
• Early check-out or extension of stay
• Reporting technical problems and maintenance
• Map of the village
Rental supplements
At the reception you can rent:
• Additional change of bed linen (only direct customers | Double €8.00, Single €4.00)
• Additional change of bath towels (only direct customers | €4.00)
• Baby set (highchair, cot and bathtub) (€6.00 per day)
*information being updated*
Water park opening dates
Pools are open every day.
*information being updated*
Entertainment
Entertainment activities run in the village every day from 20/04 to 17/09.
For a detailed programme, please contact the Infopoint, the Miniclub in Piazza Italia, or write a message on our Facebook page.
*information being updated*
Quiet hours
The village has quiet hours between 00:00 and 07:00. During these times it is not possible to drive motor vehicles, set up or dismantle tents, or disturb other guests in general.
Pet friendly
Pets are permitted in all Human Company accommodations, up to two pets per mobile home.
The acceptance of large dogs or breeds considered to be high-risk must be agreed with Management. Owners are responsible for any damage caused by their pets. Dogs must be kept on a lead and they are not allowed in the swimming pool area (except for the area dedicated to them), sports areas and playgrounds.
If pets are brought to the accommodation, an additional €60.00 payment is required at all accommodations for end-of-stay cleaning. For the pitches, there is no extra fee to bring your pet with you.
Facilities for the disabled
For guests with motor impairments, there are accommodations with easy access, spacious rooms, adapted bathroom for the disabled and an access ramp.
In addition, the water park, reception, restaurants, market and shop have easy access and are spacious.
In the central bathrooms and in those near the Lagoon Restaurant there are adapted bathrooms.
WI-FI
Wi-fi is free and available in Piazza Italia and in the water park area.
Sport facilities and play areas
Inside the village you will find a sports area, playground, mini golf course, adventure park, bicycle and go-kart rental, games room and table tennis tables.
ATMs
There are two ATMs in the village in Piazza Italia, at the entrance of Da Alfredo restaurant.
Laundry
In Piazza Italia there is a self-service laundry room with coin-operated washing machines and dryers.
• € 5.00 washing
• € 5.00 drying
*information being updated*
Separated waste collection
At hu Park Albatros Village, respect for the environment and surrounding nature is of paramount importance. Help us too by separating your rubbish during your stay. You can find the bins in the collection areas shown on the village map.
Parking
Each accommodation has a parking space nearby. Guests at the Hotel Mulinaccio can park their car in the car park next to the hotel.
Village mini train
*information being updated*
Infopoint timetables and activities
The infopoint is open every day.
• Information about the village's surrounding area
• Shuttle Bus tickets
• Safety deposit box rental
• Lost property
• Tour Elba Island and Florence
• Activities (Bike tour, wine tasting, snorkeling, fishing tourism, horseback riding)
• Car rental info
• Taxi service
• Rental of mini golf sets
• Sale of Jungle Tour tickets
• Entertainment program
• Map of the village
• Customer care (children's nurse, mechanic, doctor etc.)
• Fax and photocopy service
• Post box
*information being updated*
Restaurants opening hours
*information being updated*
Market opening hours
*information being updated*
Shop opening times
*information being updated*
Accommodation cleaning
End-of-stay cleaning is available upon request. The accommodation must be left clean and tidy.
Extra cleaning during the stay is on request at a cost of € 30.00
If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60.00 is required.
Barbecues
In the village barbecues are only permitted using the gas stoves in the accommodations that provide them. For more information, please check the details of each accommodation.