Frequently asked questions

You'll find the map on the homepage of our website, or by clicking here.

The village is open from 20 April 2024 to 22 September 2024.

To check-in online before your arrival, follow the wizard at this link: enter the booking number, which you'll find in the confirmation email, and then enter your arrival and departure dates. Fill in your details and then the details of the people who will be travelling with you. On completion of the check-in process, you will receive a confirmation email.

You can check-in from 4:30 pm onwards for accommodation and from 12 am for pitches.

If arriving outside of the opening hours, the staff will be there to check you in.

Entry into the village is allowed from 10:00 am on the day of arrival and you can enjoy all the services, while check-in with key handover takes place from 4.30 pm onwards.

Yes you can, except during the peak season months and only if the occupation rate allows it. A daily entrance fee is payable (this will vary depending on the time of year).

For European citizens, all you need is your national ID card. Non-EU citizens need to show their passports - this also applies to children. ID must be presented in the original (neither photos nor copies will be accepted) and the document must be valid.

If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.

Staying in the village is permitted until 10 a.m. on the day of departure for guests staying in accommodation, and until 12 noon for guests staying on a pitch.

Pets are allowed in all hu accommodation, except for the hu room, up to two pets per mobile home, as long as you follow these precautions:

• All animals must comply with veterinary health regulations, as proven by the vaccination booklet;
• All animals must be kept in such a way as not to cause a nuisance or damage to other guests or things in the village;
• Animals of large size or of breeds considered to be dangerous are allowed only if agreed in advance with Management;
• The owner bears full responsibility if the animal causes injury to other people or damage to property;
• Dogs must always be kept on a lead and may not enter the pool area (except for the area dedicated to them), sports areas or playgrounds;
• Booking with pets includes a mandatory final cleaning cost of € 35.00 for stays of up to two nights and of € 70.00 for stays of three nights for all accommodations except pitches.

If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.

*Information being updated

Included in your booking you will have:

• Bed linen and a set of towels for each guest (first supply);
• Electricity and gas consumption;
• Entry to the water park, playground and all other common areas;
• Mini-train journeys within the village during high season;
• The use of Wi-Fi (central and pool area);
• The entertainment activities of our hu team: mini-club, sports tournaments, evening shows and much more.

You must leave your accommodation and the village and check out at the reception by 10 a.m. for accommodation and by 12 noon for pitches. You can leave your accommodation keys directly at the check-point at the exit of the village.

If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.

• How to reach the village by car

You can reach us directly by car by entering your starting point directly at this link.

If you are arriving from the North: from the A12, from Pisa, continue in the direction of Livorno until the junction with the E80. Continue south towards San Vincenzo along the SS1. Exit at 'San Vincenzo Nord' and continue on the SP39 towards Piombino. At the first two roundabouts stay on the SP39. At the third roundabout take the 1st exit onto Via Roma. At the 4th roundabout take the 2nd exit and continue on Strada Provinciale della Principessa. Continue for about 7 km until the roundabout take the 3rd exit onto Via delle Caldanelle. After about 800 metres your destination will be on the right.

If arriving from the south: from the A12, from Roma-Civitavecchia, exit at Roma Ovest and take the Via Aurelia SS1/E80 in the direction of Grosseto (about 160 km). Take the Venturina/Piombino/Sardegna exit and drive through the centre of Venturina following the signs for Via Aurelia Nord. From here follow the signs. Your destination will be on the left.

• How to reach the village from 'Galileo Galilei' Pisa airport

The nearest airport is the international airport of Pisa Galileo Galilei, about 90 km from the village. Once at the airport, taking the Pisa Mover you can easily reach the nearby Pisa Centrale railway station. From there, with a regional train after about 1 hour's journey you reach the station of San Vincenzo, only 11 km from the village. Alternatively, a journey of about 1.10h takes you to the Campiglia Marittima station, only 6 km from the village.

• How to reach the village from Campiglia Marittima or San Vincenzo train stations

The nearest railway stations to the hu Park Albatros village are Campiglia Marittima, only 6 km away, or San Vincenzo, 11 km away. With the local taxi service you can easily reach your destination from either station.

The hu Park Albatros village is about 800m from a free, unequipped municipal beach, located within the Rimigliano coastal park.

During the high season a round-trip shuttle service leaves from the village and takes you to the nearest bathing establishments.

You can book your holiday with us:

• On our website
• By calling +39 055 0298080
• By e-mail using the appropriate form at the link

When booking, you'll be asked to indicate which dates you want to stay. Depending on your method of contact, we'll check the availability of the requested accommodation and give you a price as soon as possible. In case of unavailability, we'll offer you alternatives to consider.

You can visit our Experiences website and choose the one that best suits you. Otherwise, once in the village, you can go directly to the Infopoint or consult the dedicated section in our web app.

For the down payment you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• PayPal
• Bank transfer

For the balance you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• Bank transfer

At the time of booking, you'll need to pay a deposit of 30% of the total cost. If your arrival date is less than 30 days from the date you're making the booking, we'll ask you to pay for your holiday in full.

Payment of the balance (70% of the total cost of the booking) will be requested within 30 days before you arrive at the village. Payment should be made by cash transfer or credit card.

If your arrival date is less than 30 days from the date you're making the booking, we'll ask you to pay for your holiday in full.

We've got the best solutions for your group holiday. Send us an email or fill out the form.

When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups. We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.

If you decide to cancel your booking, you will be charged the following penalties:

• 30% of the total cost of the booking for cancellations made more than 30 days before the check-in date;
• 50% of the total cost of the booking for cancellations made between 29 and 15 days before the check-in date;
• 75% of the total cost of the booking for cancellations made between 14 and 7 days before the check-in date;
• 90% of the total cost of the booking for cancellations made between 6 and 3 days before the check-in date;
• 100% of the total cost of the booking for cancellations made 2 days or less, before the check-in date.

With the Relax rate, insurance is included in the price. If your reason for cancellation (see here) is covered by the insurance, you can reclaim the cancellation fee, if charged.

The reservation must be cancelled in writing by sending an email to our booking office via this form.

Once the required deposit has been paid and the booking confirmation has been received, depending on availability you can change the arrival/departure dates, with tariff adjustment if foreseen, by sending an email to our booking office via this form.

However, please remember that the booking can no longer be changed once the full balance has been paid. If necessary, we will have to apply the cancellation procedure and charge the cancellation fee and then make a new booking for the requested dates.

For guests with physical impairments, we have accommodation with easy access and approved for accessibility:

• hu stay Smart - Easy Access

When booking, you can also reserve the following extra services:

• Baby set
• Cleaning during the stay

April, May, September: The tourist tax is € 2.00 per person, per night, up to 14 nights, to be paid upon your arrival. For hu room guests the tourist tax is € 1.00 per person, per night.

June, July, August: The tourist tax is € 2.50 per person, per night, up to 14 nights, to be paid upon your arrival. For hu room guests the tourist tax is € 1.25 per person, per night.

The following categories are exempt from the tourist tax:

• Children under 12 years of age
• Registered disabled persons and accompanying person

The sockets in all types of accommodation are of the Schuko type. The voltage of the mobile home is 220 V.

Air conditioning is located in the living room of your mobile home and serves all the rooms of the accommodation. Use of air conditioning is free of charge.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of € 35 for stays of up to two nights and € 70 for stays of three nights or more is required.

Final cleaning is included for guests who book directly on our website. The accommodation must be left clean and tidy, free of rubbish bags and with clean kitchenware. If pets stay at the accommodation, an additional end-of-stay cleaning fee of € 35 for stays of up to two nights and € 70 for stays of three nights or more is required.

Extra cleaning is possible on request during your stay, at a cost of 30.00€.

Parking for 1 vehicle per accommodation is free within the village, in the designated spaces near the mobile homes or in the designated parking spaces, if provided with a pass.

If necessary, you can hire extra bedlinen from Reception:
• Additional towel set, apart from the first supply (€ 4.00)

The costs of extra linen sets are as follows:
• Single linen set additional to the first supply (€ 4.00)
• Double linen set additional to the first supply (€ 8.00)

You'll be provided with a set of linen for each bed and a set of towels per person, consisting of a face towel and a shower towel.

Bed linen is included in the total price and will be changed weekly on request. Please tell us the exact number of adults and children in your group, so that our staff can prepare the linen before your arrival.

The babyset, which includes a high chair, baby bathtub and cot, can be hired at the time of booking at a cost of €6.00 per day or directly in the village with payment to be made at reception. It is considered a special request and cannot be guaranteed.

with the aim of guaranteeing everyone a peaceful and respectful coexistence within the village, we ask you to take a few minutes to read our rules, which are posted at the entrance to the village and available on various digital channels (website, web app, email, online check-in).

By accessing the village, you automatically accept these rules without reservation.

All guests - including children - are required to present ID upon arrival, for checking and registration purposes. This is a legal requirement.
Guests must check the registration document for accuracy, report any discrepancies to Management, and report any changes to their party such as the arrival or early departure of members of their group. On arrival, each guest will be given an identification wristband, which must be worn for the duration of their stay, shown at the request of the security staff and returned on departure. The tourist tax must be paid on arrival in cash or by electronic support. The accommodation will be available on the day of arrival from 4.30 pm onwards. Late arrival of a maximum of 24 hours is permitted, after which the reservation will be cancelled. The management reserves the right of admission, retention and removal.

On the day of departure, pitches must be vacated by 12 noon. Mobile homes must be vacated by 10 am on the day of departure. For departures after 10 am, an additional day’s stay will be charged. Guests who leave early will still be charged for all the days of their booking. On departure, you must hand your keys, car passes and wristbands to Reception, and settle any extra payments.

Minors are only permitted to access the holiday village if they are accompanied by an adult who is legally responsible for them and accepts responsibility for their behaviour towards Management and other guests.

Management may at its discretion allow the entry of day visitors and guests, if compatible with the running of the Village. Visitors are required to show ID, pay the fee indicated in the “camping price list”. A wristband will be provided that must be worn for the duration of the stay in the Village. Entry is only permitted on foot before 7 pm, and guests must leave the Village by 11 pm.

The entry of cars and motorcycles is allowed after registration of the license plate of the vehicle. The car pass delivered on arrival must be displayed on the vehicle in a visible way for the duration of the stay in the Village. Parking of vehicles is permitted in the spaces indicated by Management. The safety regulations require a maximum speed of 5 km/h (walking pace). Visitors are kindly asked to use their cars only to enter and exit the Village.

Pets are permitted. However, the acceptance of large dogs or breeds considered to be high-risk must be agreed with Management. Dogs must be kept on a lead. Owners are responsible for any damage caused by their pets. Pets are strictly forbidden from entering swimming pools (except in the area dedicated to them), sports areas and playgrounds.

Pitches can only be occupied by a single means of accommodation (Car+Caravan, Car+Tent, Campervan), unless Management has given you permission to put up a small tent. Pitches may not be changed without authorisation from Management. Visitors are only allowed to connect to the electrical charging stations for lighting, and to power appliances inside caravans, motor homes and/or tents. The electricity supply is 220 volts 50hz. The sockets are rated for a power consumption of approximately 1300/2200 W for all pitches. Any attempt to connect more powerful appliances such as cookers, air conditioners or vehicles will shut down the power supply. The pitch must be kept perfectly clean and tidy.

The accommodation units are available from 4.30 p.m. and must be vacated by 10 am on the day of departure. Guests are not permitted to remain in the Village after Check-out time. No tents, tarpaulins, caravans, fences or other structures may be erected between the units. Cars must be parked in the assigned space. All units are provided with sheets. Linen will only be changed on request, by contacting Reception, excluding Saturdays and Sundays. For the sake of the environment, please use the air conditioning only when you are present in the units, with doors and windows closed. On departure, the unit must be left clean and tidy, free of rubbish and with clean kitchenware. Otherwise, a cleaning fee will be charged together with the cost of replacing any broken or missing items.

Any behaviour, activities, games or equipment that may cause a disturbance to other guests must be avoided. Silence must be observed from midnight to 7 am. During the quiet hours, guests may not drive their vehicles or enter or leave the Village by car. Guests are required to respect the plants and landscaped areas, hygiene and cleanliness of the Village. The campsite staff and all guests are obliged to separate waste. Please use the special coloured bins with care and precision. The use of unsupervised naked flames (candles, citronella, charcoal, torches etc.) is prohibited. Gas or electric barbecues are permitted, provided they are positioned at least 1.5 metres away from caravans, tents, verandas, hedges or trees and in an area without any dry vegetation.

The Village has a Medical Office. The service is provided for a fee (rates shown). For outpatient treatment, the doctor is available at the times indicated. Infectious diseases, or diseases suspected of being infectious, must be reported immediately to the doctor or to Management. The Village has a parapharmacy.

Whilst guaranteeing the continuous surveillance of the Village, Management accepts no responsibility for the loss of valuables and/or personal items from the accommodation, vehicles or any other location inside or outside the premises. Guests are obliged to take care of their belongings. Management cannot be held responsible for any theft or damage. Subject to its public liability cover, Management is not liable for damage caused by other guests, vandalism, atmospheric events, natural disasters, falling trees, branches or pine cones, fire, insects, epidemics or disease. Due to the nature of the Village and its setting, there is natural unevenness in the terrain. Management declines all responsibility for any incident resulting from these circumstances. Management may require anyone who does not respect these Regulations to leave the Village. Any complaints and grievances must be promptly reported to Reception.

1) Call the SINGLE EMERGENCY NUMBER 112 to contact the ambulance, police, fire brigade or other authorities.
2) Immediately afterwards, NOTIFY RECEPTION on +39 353 3872239 that you have called the emergency services. We need to be informed as soon as possible to coordinate the emergency response!

Reception +39 0565 701018
Night-time Security Guard +39 353 3872239
e-mail: [email protected]

To check out, simply report to the village exit by 10 a.m. for accommodation and by 12 noon for pitches, and hand in your key, car pass and bracelets to the staff present.

Our security staff will always be present at the entrance to check your identity and allow you into the Village. Security officers also patrol the Village at night to ensure safety and prevent any disturbances.

Pool Surveillance
All pools are supervised by lifeguards during public opening hours. However, we recommend that you always keep an eye on your children.

Sunbeds in the pool cannot be reserved. When you leave the water park, don't keep them occupied: take your towels away and help us give those who come after you a good experience too.

There is no baby sitting service at the Village, but our entertainment team offers activities for children from 4 years of age.

The village has quiet hours between midnight and 07:00 am. It is not possible to drive your car on site between those times and, in general, disturb other guests.

In the village there are laundries with self-service washing machines and dryers, at a cost of € 5.00 for the washing machine and € 5.00 for the dryer.

*Information being updated

In the village you will find many activities to meet the needs of each guest: sports tournaments, group dances, fitness, music, creative games for the little ones.

Children under the age of 4 can only participate if a parent or responsible adult is present.

All animation activities are included in your stay. Find out more in our dedicated section.

You can contact Reception for:

• Check-in and check-out, guest assistance, early check-out or extension of stay;
• Reporting technical problems and maintenance;
• Map of the Village, supply of guest bracelet and car pass;
• Bedlinen hire;
• Baby set hire

The reception is open every day from 08:00 am to 10:00 pm. Even if you arrive outside opening hours, our night staff will be there to check you in.

The water park is open from morning to late afternoon.

Parking for one vehicle per accommodation is free within the village, in the designated spaces near the mobile homes or in the designated parking spaces, if provided with a pass.

Visitors are admitted with the exception of the high season months and in any case only if the occupancy of the village allows it, against registration at reception of all members and payment of the daily entrance fee, which varies according to the period.

The Infopoint is open daily, from morning to evening.

A connection service between the various parts of the village is available and free of charge for all guests. The mini- train operates at weekends in the low season, every day in the high season, with rides approximately every 20 minutes.

Information being updated

Wi-Fi is free and available at the hotspots in Piazza Italia and in the water park area.

Yes, inside the village you will find a play and sports area with a five-a-side football pitch and beach volleyball and some areas with table tennis tables. For a fee, you can also take advantage of further services such as the mini-golf area, games room, bike hire and the Tree Experience with a tree trail and suspended rooms.

Inside the village you will find:

• Market
A market with fresh produce and everything you need for personal hygiene. Every day you can find freshly baked bread, fresh vegetables and fruit as well as ready-made recipes at the deli counter - everything for your days of relaxation!

• Shop
In our shop you can find everything you need for a day at the pool: clothing, inflatables, toys but also many gadgets to take home.

• Newsstand
Newspapers, magazines or souvenirs to take home are waiting for you at our newsstand in the pool area.

To cancel your stay, please send a request to the Village where you booked by filling in the appropriate form.

Our staff will provide you with the necessary assistance, explaining all the options for cancellation and information about penalties according to the cancellation conditions in the contract.

If you have booked with the Relax rate, Europ Assistance insurance is included in the price: once the cancellation has been confirmed with the Village, you'll receive a statement confirming the cancellation fee payable.

With Europ Assistance you can benefit from full coverage before and during your trip. You are covered for cancellation of your holiday, healthcare and reimbursement of medical expenses from the date of departure to the date of return, vehicle assistance and changes to your holiday for days paid for and not used. To claim on the insurance policy, you will need to contact the Europ Assistance operations centre directly. Full details can be found in the Manual.

You can claim on the insurance if your cancellation is due to sudden events, or certifiable causes that could not have been foreseen at the time of booking > Art.27 Exclusions. For more information click here

You can also claim a reimbursement if your trip has to be cancelled due to a positive Covid-19 test (verified by a rapid or molecular swab with positive result) or certified quarantine.

The coverage is valid for the insured person and/or their cohabiting family members and/or travel companions, whose details were given at the time of booking.

You can make a complaint through our website by clicking here.

We will reply to you as soon as possible.

Items found inside the accommodation and in the Village will be taken to the Lost and found office at the Reception. Please contact our customer care to report a lost item by send an e-mail. If the item is found, you will be contacted and the item will be sent to the address indicated. The cost of dispatch will be paid by the addressee.